Vouchers can only be exchanged in return for full or part payment for products sold online via the OTTO website.
Vouchers not refundable and cannot be exchanged for cash.
Vouchers may be redeemed either against a single purchase or, as long as they have value remaining, against multiple purchases.
Vouchers may be given to another person as a gift but may only be redeemed by one person, whether in a single transaction or in multiple ones.
All vouchers are valid for one year from the date of sale. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. Risk will pass to the customer on booking and title pass upon receipt of payment in full. Where vouchers are dispatched by email risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
We're slimming down our delivery postcodes for the summer
For the quietest weeks of summer when London has emptied out and many OTTO customers are on holiday we are slimming down our delivery postcodes. For the next few weeks delicious OTTO meals will only be available for delivery to:
SW3, SW6, SW13, SW14, SW15, SW19
P.S. To keep up to date with new dishes and special events do sign up to our mailing list by clicking below.